SHA Super App: Complete User Guide

The SHA Super App is supposed to make everything easier. Find hospitals. Check your status. Access services.

But the app can be confusing if you don't know how to use it.

Here's your complete guide.

Table of Contents

• What Is the SHA Super App?
• Downloading the App
  • Android
  • iPhone
• Setting Up Your Account
  • First Time Registration
  • If You're Already Registered with SHA
• Key Features
  • 1. SHA Status Check
  • 2. Find Accredited Facilities
  • 3. Contribution History
  • 4. Digital Health Records
  • 5. Dependents Management
  • 6. Report Issues
• Common Tasks
  • Checking Your Contribution Status
  • Finding Emergency Care
  • Downloading Proof of Coverage
• Troubleshooting
  • App Won't Open
  • Can't Login
  • Status Shows Inactive But You've Paid
  • App Is Slow
• Tips for Best Experience
  • Keep Your App Updated
  • Save Important Information
  • Enable Notifications
  • Secure Your Account
• Limitations
• The Bottom Line
• Next Steps

What Is the SHA Super App?

The SHA Super App is the official mobile application for the Social Health Authority. It's your digital gateway to SHA services.

Available on:

• Android (Google Play Store)
• iOS (Apple App Store)

Key functions:

• Register for SHA
• Verify your SHA status
• Find accredited facilities
• Access digital health records
• Report issues

Downloading the App

Android

1. Open Google Play Store
2. Search "SHA Kenya" or "Social Health Authority"
3. Look for official app (verify developer is SHA/Government)
4. Tap Install
5. Wait for download
6. Open app

iPhone

1. Open App Store
2. Search "SHA Kenya"
3. Find official app
4. Tap Get
5. Authenticate with Face ID/Touch ID
6. Open app

Warning: Watch out for fake apps. Only download the official SHA app.

Setting Up Your Account

First Time Registration

If You're Already Registered with SHA

Key Features

1. SHA Status Check

Check if your SHA coverage is active.

How to check:

1. Login to app
2. Go to "My Status" or "Coverage"
3. View your status

Status types:

2. Find Accredited Facilities

Search for SHA hospitals and clinics near you.

How to find facilities:

1. Tap "Find Facility" or "Hospitals"
2. Allow location access (or enter location manually)
3. Filter by type (hospital, clinic, pharmacy)
4. View list of nearby facilities
5. Tap for details (address, services, hours)

Filters available:

3. Contribution History

View your SHIF contribution records.

What you can see:

• Monthly contributions
• Payment dates
• Contribution source (employer, self)
• Any gaps in contributions

Why this matters:

• Verify employer is contributing
• Prove active status if questioned
• Identify payment issues early

4. Digital Health Records

Access your health information (as this feature rolls out).

Potential features:

• Visit history
• Prescriptions
• Test results
• Referral letters

Note: Digital records are being implemented gradually. Availability varies.

5. Dependents Management

View and manage your registered dependents.

What you can do:

• See who's covered under your plan
• Add new dependents
• Update dependent information
• Remove dependents

Dependent categories:

6. Report Issues

Submit complaints or queries through the app.

Types of issues:

• Facility denied service
• Billing disputes
• System errors
• General inquiries

How to report:

1. Go to "Support" or "Help"
2. Select issue category
3. Describe problem
4. Attach evidence if available
5. Submit
6. Receive ticket number
7. Track status

Common Tasks

Checking Your Contribution Status

Step by step:

1. Login to app
2. Go to "Contributions" or "Payments"
3. View monthly breakdown
4. Check for any gaps
5. Note last contribution date

What to look for:

Finding Emergency Care

Step by step:

1. Tap "Find Facility"
2. Filter for "Emergency Services"
3. Allow location
4. View nearest hospitals with emergency departments
5. Tap for directions

Tip: Save nearby emergency facilities for quick access.

Downloading Proof of Coverage

Some facilities may ask for proof:

1. Go to "My Status"
2. Look for "Download" or "Share" option
3. Generate coverage certificate
4. Save or share as PDF

Alternative: Screenshot your active status screen.

Troubleshooting

App Won't Open

Can't Login

Status Shows Inactive But You've Paid

1. Check last contribution date in app
2. Verify payment actually went through (bank/M-Pesa)
3. Allow 48–72 hours for system update
4. If still wrong, contact SHA support

App Is Slow

Tips for Best Experience

Keep Your App Updated

Old versions may:

• Have bugs
• Miss new features
• Have security issues
• Not connect properly

Enable auto-update in your phone settings.

Save Important Information

Screenshot or save:

• Your SHA status when active
• Contribution history
• Nearby hospital addresses
• Important reference numbers

Enable Notifications

Get alerts for:

• Contribution reminders
• Status changes
• New features
• Important announcements

Secure Your Account

Limitations

What the app can't do (yet):

The Bottom Line

The SHA Super App lets you:

• Check your SHA status anytime
• Find accredited facilities
• View contribution history
• Manage dependents
• Report issues

Download it. Set it up. Use it.

Having your SHA information at your fingertips makes healthcare access easier.

Next Steps

1. Download the SHA Super App
2. Register/login with your ID
3. Check your coverage status
4. Find and save nearby facilities
5. Read: SHA Benefits Guide