Get expert help with insurance claims filing and follow-up. Professional claims support to ensure you get what you're entitled to.
Filing insurance claims can be confusing and stressful. I'm here to guide you through every step of the process and ensure you get what you're entitled to.
Comprehensive insurance claims support services designed to maximize your claim success and minimize your stress throughout the process.
Review your policy and evaluate claim viability
Ensure all required documents are complete and accurate
Professional filing on your behalf with proper documentation
Regular follow-ups and updates on claim progress
Professional representation for denied or underpaid claims
Maximize your claim payout through expert negotiation
Access immediate support through dedicated claims assistance hotlines available 24/7 for urgent matters and business hours for comprehensive claim consultations.
Available 24/7 for urgent claims requiring immediate attention (accidents, hospitalizations, emergency medical treatment)
Mon-Fri 8:00 AM - 6:00 PM, Sat 9:00 AM - 1:00 PM for general claims assistance, documentation help, and status inquiries
Access your claims information 24/7 through our secure online portal and mobile app. Track progress, upload documents, and communicate with your claims advisor anytime, anywhere.
Access Portal: portal.keryl.co.ke | Available on iOS and Android
One of the most common reasons for claim delays or denials is incomplete or incorrect documentation. Our experts ensure your paperwork is perfect the first time.
Claim Forms
Properly completed insurer-specific forms
Medical Reports
Doctor statements, test results, discharge summaries
Police Reports
Accident reports, theft reports, incident documentation
Receipts & Invoices
Organized financial documentation
Witness Statements
Properly formatted third-party accounts
Photographic Evidence
Organized, dated, and annotated images
Supporting Letters
Professional correspondence with insurers
Appeal Documentation
Comprehensive packages for denied claims
Stop playing phone tag with insurance companies. Our liaison team handles all communication with insurers on your behalf, ensuring professional, consistent follow-up.
When insurance companies deny, delay, or underpay your claim, you need a professional advocate who understands insurance law and your rights as a policyholder.
Success Rate: We successfully resolve 87% of disputed claims through advocacy and negotiation, recovering an average of KES 450,000+ for our clients.
When emergencies strike, you need immediate claims support. Our emergency service ensures rapid response for time-sensitive situations.
Emergency Response Promise:
Not all claims support services are created equal. Here's what to look for when selecting a provider to represent your interests.
Red Flags:
See how professional claims support makes a difference in real situations faced by Kenyans every day.
Situation: Sarah's father needed emergency surgery at Aga Khan Hospital. The hospital required a guarantee letter from the insurer before admitting him, but it was 8 PM on Saturday.
Support Provided: Emergency claims team contacted the insurer's duty officer, prepared required documentation, and secured the guarantee letter within 45 minutes.
Outcome: Surgery proceeded without delay. Claim of KES 680,000 fully approved.
Situation: John's comprehensive motor insurance claim was denied after an accident, with the insurer citing "policy breach" without clear explanation. Initial claim: KES 450,000.
Support Provided: Policy review revealed no actual breach. Filed formal appeal with legal justification, documented insurer's failure to follow proper denial procedures, and escalated to IRA.
Outcome: Full claim approved within 3 weeks after appeal. Client received KES 450,000 plus KES 15,000 for rental car costs.
Situation: Grace submitted a medical claim for cancer treatment but was missing several required documents. The insurer kept requesting additional items, causing 6-week delays.
Support Provided: Comprehensive document audit identified all missing items, coordinated with hospital and doctors to obtain proper reports, organized everything into compliant claim package.
Outcome: Complete claim package submitted. Full approval of KES 1.2M claim within 10 days.
Brokers help you buy insurance, but many don't actively support claims processing. Claims support specialists focus exclusively on maximizing your claim success after an incident occurs. You can use both services together.
Simple claims (outpatient medical, minor motor): 5-14 days. Standard claims (hospitalization, property damage): 2-6 weeks. Complex claims (major medical, total loss, disputes): 6-12 weeks. Professional support typically reduces these timeframes by 30-50%.
Denial is not the end. Many denied claims are successfully appealed with proper documentation and advocacy. Our Advocacy Package specializes in overturning denials - we only get paid if we recover your claim.
Yes. We have experience with all major Kenyan insurers including Britam, Jubilee, APA, Madison, CIC, AAR, Resolution, and others. We understand each company's specific requirements and processes.
No. Filing legitimate claims (with or without support) is your right as a policyholder. Premiums are affected by claim frequency and amount, not whether you use professional support to file them.
No. We never need your passwords or login credentials. We work on your behalf with proper authorization letters, which you can revoke at any time. You maintain full control of your insurance accounts.
Professional insights to improve your claim success rate and avoid common pitfalls that lead to delays or denials.
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