1. Information We Collect

At Keryl Kelonye Insurance Services, we collect information necessary to provide you with comprehensive insurance services. This includes:

• Personal identification information (name, address, phone number, email)
• Financial information for insurance assessments and premium calculations
• Information about your assets, property, or health as relevant to your insurance needs
• Communication records between you and our agency

2. How We Use Your Information

We use your information to:

• Provide insurance quotes and policy recommendations
• Process insurance applications and claims
• Communicate with you about your policies and services
• Comply with legal and regulatory requirements
• Improve our services and customer experience

3. Information Sharing

We may share your information with:

• Insurance companies to obtain quotes and process policies
• Regulatory authorities as required by Kenyan insurance laws
• Service providers who assist us in serving you better
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data storage and transmission protocols
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on data protection and confidentiality

5. Your Rights

Under Kenyan data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge complaints with relevant authorities

6. Retention of Information

We retain your information for as long as necessary to provide services and comply with legal requirements. Insurance records are typically retained for at least 7 years as required by Kenyan insurance regulations.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last Updated: 17 August 2025